Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–3 business days after payment confirmation, reducing waiting time to ensure customers receive their fresh seafood items in a timely and fresh condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–14 days to arrive, while the delivery period may vary depending on different shipping destinations and local customs clearance progress. You can select the rush shipping option at checkout if you need expedited delivery for your perishable orders.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight, product type and shipping destination. The exact shipping cost will be clearly displayed at checkout with no hidden fees charged to customers.
Customs Duties & Import Taxes
International shipments of fresh seafood may incur customs duties or import taxes determined by local customs authorities. All relevant charges are the sole responsibility of the order recipient. We suggest checking your local food import regulations before placing an order to avoid unexpected extra costs or delivery rejection.
Packaging & Shipping Protection
We adopt professional insulated, high-strength and shockproof packaging with cold chain materials to fully protect your fresh and seafood items and maintain optimal freshness throughout transit.
For high-value orders, we provide optional shipping insurance at checkout, offering extra protection for your shipments and bringing you peace of mind.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging and item condition carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our team immediately.
If any product defects or freshness issues are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and provide reasonable return, exchange or other appropriate solutions based on actual conditions.
Customer Support
If you have any questions about shipping, customs policies or delivery procedures for seafood products, our customer support team is always ready to offer professional assistance. Feel free to reach out anytime for prompt guidance via email: support@arlobyte.shop or phone: +64 22 738 1946.
Thank you for choosing ARLO WALKER! We continuously optimize our cold-chain logistics services to deliver a faster, safer and worry-free shopping experience for all customers.